Terms and conditions
The following terms and conditions apply to all transactions on Tunisat.co.uk
The use of this site indicates your acceptance of these terms and conditions. The
placement of an order indicates your acceptance of these terms and conditions. Please
read them carefully.
- Ordering
Making a purchase could not be simpler. Just browse or search our website, find
the product you need, simply click on the product you wish to buy, view the description
and click on add to basket, Once you have finished shopping, click on either the
Google or Paypal checkout to pay. After your order has passed through checkout
security checks you will be sent a confirmation email detailing your order. Please
take care entering the "cardholders statement address" exactly as it appears on
your credit / debit card statement to ensure swiftest dispatch.
- Delivery schedule
We aim to dispatch all orders on the day of ordering. Goods can be sent to your
registered credit card address or alternatively to another address providing all
details are confirmed. All Cards and Cams are delivered using Royal mail special
delivery (UK), Royal mail International signed For (Europe and the rest of the world)
Receivers and Motors are delivered using DHL (UK and Europe)
- Prices and payment
Please note that the prices of all the products on our website are inclusive of
applicable Value Added Tax (VAT) but not delivery costs, which vary depending on
item purchased and location. Payment for products can be made by Visa, Visa Delta,
Visa Electron, Solo, Mastercard, Switch, cheque or by direct bank transfer. After
your order has passed through the checkout security checks, you will be sent a confirmation
email detailing the exact order received
- Order acceptance policy
No binding contract is created until your order has been accepted. Acceptance of
your order shall take place when your credit/debit card is debited or other payment
is cleared and until then the right is reserved to decline your order.
- Credit Card / Web Site Security
Security is probably one of the most significant concerns for both the shopper and
the retailer during an online transaction. In reality an online transaction is probably
more secure than a card transaction in a shop or conducted over the telephone or
by fax, as the information transmitted online is highly encrypted using complicated
128-bit SSL certificates thereby offering the highest level of encryption or security
combinations.
- Fraud Statement
Unfortunately levels of fraudulent credit card transactions, particularly via the
internet, are on the increase. Tunisat.co.uk make every effort to check all orders
as thoroughly as possible given the information submitted, please do not be offended
if we have to contact you to make additional security checks after you have placed
your order. At Tunisat fraudulent transactions will not be tolerated and are always
reported to the relevant authorities.
- Guarantees
All products supplied are covered by the manufacturers' own warranty which is normally
for a period of twelve months from the date of delivery: ( Receivers, Cams and Motors).
This covers parts and labour to repair product that has became faulty due to manufacturing
faults. Guarantees do not cover goods which have become faulty as the result of
misuse or mishandling. Viewing Cards are Guaranteed to work for the full subscription
period 3, 6 or 12 months.
- Customer Services
At Tunisat we recognise that it is inevitable that problems can occur with any business
transaction but it is how you rectify them that will make one stand out from another.
Customer regard is one of the benchmarks we use to measure our success and whilst
we strive to achieve a 'right first time' policy problems can sometimes occur. We
are always keen to receive any feedback both negative and positive. If you have
any comments or questions regarding Tunisat please contact
us.
- Privacy and Disclosure of Information to third Parties
Tunisat takes your privacy rights as a customer very seriously. This policy outlines
the information we collect from our visitors and how we use it. Due to the ordering
process certain information given by you at the time of ordering is collected lawfully
and in accordance with the Data Protection Act 1998.
- Copyright
The design and text of this site is Copyright Tunisat.co.uk. Some product images
and product descriptions within this site are Copyright their respective owners.
All brand names, logos and trademarks are property of their respective owners. You
may not otherwise reproduce, modify, copy or distribute or use for commercial purposes
any of the materials or content on the tunisat.co.uk web site without written permission
from Tunisat. Any use of materials on this site without Tunisat's prior written
consent is strictly prohibited.
- Statutory Rights
All statements, guarantees or warranties in these terms of trading are additional
to and do not affect your statutory rights.